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To register in our store, just click on the padlock on the menu of the homepage (in the upper right corner). After clicking on the lock icon, the 'Register' option is available. When selecting, the customer is redirected to the registration page where you can complete the account creation form.
If you do not remember the password to access our store, you can request an access link to set a new password. Just access the login page and select the 'forgot password'. On the next page you can fill in your email associated with the customer account. You will be sent an email with a link to setup your new password.
To place an order, just add the products you want to your shopping cart. As the items are being added, the amount of products is updated. After completing the selection of products, simply click the cart icon to be redirected to the checkout page. Then, simply choose a payment method and a shipping method. To complete your purchase, simply click to confirm purchase and proceed with payment.
In Portugal, the available payment methods are ATM, Payshop, Paypal and Credit / Debit Cards. All payments made via credit / debit card are processed through the Hipay platform. A platform that allows maximum security in transactions and ensures confidentiality of all your personal data. For the rest of Europe, supported methods are Paypal and Credit / Debit Cards. Apart from these, the Hipay platform allows the usage of local payment methods in Belgium, Netherlands, Poland and Italy.
To Portugal and Spain (Mainland) shipments are made by CTT Expresso. To Spain (Balearic Islands) and the rest of Europe, we use Fedex Express or CTT International.
All orders are delivered, normally within 2 working days after the date of the respective shipping (4 to 6 days to Azores and Madeira). The orders are shipped, during business days, within a maximum of 24H after payment is verified. Orders placed during the weekend or holidays will be shipped the next business day. In individual cases, deliveries may suffer some delay due to stock outs or other external factors.
To Portugal and Spain (Mainland) orders are shipped via CTT Expresso. To Spain (Balearic Islands) and the rest of Europe, the Fedex Express service is used. The client can always track their order on the websites below with the tracking number sent by email (click on the image below):
Shipping is free on purchases over:
|Portugal and Spain (Mainland)||59€|
Purchases below the above defined values, the shipping costs are:
|Portugal (Mainland) and Spain (Mainland)||5€|
|Europe (CTT International)*||6.50€|
|Europe (Fedex International)*||10€|
* Note: We do not ship to the following locations: Canary Islands, Ceuta, Melilla, Gibraltar and Andorra.
If you want to purchase a product that is sold out, please contact us via chat or through our contact form. We may indicate the expected date of availability of the product and you may pre-order it. There may be cases of products which are in production anymore.
You can add products to your order if it has not been sent. Contact us via chat or via contact form as soon as possible so we can help.
You will need to download a form and fill it in. Please read the Returns & Exchanges section for more information.
Yes. You will need to download a form and fill it in. Please read the Returns & Exchanges section for more information.
GlamourPoints are points accumulated in every purchase made in our store. The points can be used wholly or partly to deduct on the total amount of a purchase. Each accumulated point equals € 0.05. More information available here.
To use GlamourPoints please enter the checkout page the amount of points you want to use. You can use all or part of the accumulated points. The final purchase amount is automatically updated.
Discount vouchers are promotional codes that can be used to reduce the final amount of your purchase. Promotional codes can be limited to a product category or a particular brand. Each voucher can only be used once per customer.
To use the discount vouchers, simply enter the code at the checkout page and the final purchase price will be calculated automatically.
If the order has not been paid can be canceled. If you want to cancel an order, contact us via chat or through the contact form as soon as possible.